Tablet view: Customer Support Dashboard - viewing customer account & Business customer dashboard
Overview
Client hired me as independent contractor to help assist with illustrative screens, concepts and associated design principles for Standard Bank Redesign 2016. The work we did set the ground work for future projects and helped ensure more projects for the client.
Cross & Omni-Channel Journeys
Core journeys covered:
Client Sales & Service- standardbank.co.za Public | retail & business customer unauthenticated and authenticated states view
Other customer flows:
Home loans : calculator & property search
Chatbot
Credit cards
Advisory - Relationship Manager Journey | Dashboard /Client overview
Service - Call Centre Support - Dashboard /Client overview
Role
Research, Responsive UI Designs with associated style guide for teams to reference, Visual Design, Concepts & prototypes for final proposal and delivery of work
Business directory and marketplace tablet and mobile designs
Looking back
The above work is very outdated in terms of design aesthetic. However, it was decent in 2016 for that point in time. But the core functionality, experience and overview of how each journey should flow from a high level perspective is clearly depicted. I didn't include too much of the flows (because it's outdated) and incase it becomes problematic for the client it was created for.
